The USDOT said it found that LATAM and its affiliates had violated the Department’s rules by failing to provide timely refunds to passengers for flights to or from the United States. The department said it had issued a $1 million civil penalty against the airline and its affiliates.
The USDOT said it had also ordered LATAM to take steps to ensure that it provides timely refunds to passengers for flights to or from the United States. The department said it would continue to monitor LATAM’s compliance with the order.
The USDOT said it was committed to ensuring that passengers receive the refunds they are entitled to when their flights are cancelled. It said it would take action against airlines that fail to comply with its rules.