Australian financial services firm AMP Ltd has been fined A$24 million ($16.28 million) by the federal court for billing thousands of dead clients for insurance and financial advice. The proceedings were brought forward by the country’s corporate regulator, Australian Securities and Investments Commission (ASIC), in 2021.
AMP had disclosed in 2018 that it had charged customers for financial advice it never gave, despite knowing they had deceased as it had no system in place to prevent dead clients from being billed. The penalty was fully provisioned for by the company in its financial statements for the year ended Dec. 31, 2022.
The fine is a reminder of the importance of having systems in place to ensure that customers are not charged for services they do not receive. It also highlights the need for companies to be transparent and accountable when it comes to their billing practices.